And for those who longer have their iPhone, the page includes an option for typing in their phone number and receiving a confirmation code that can be entered to confirm their choice.Īpple did not immediately respond to a request for comment on the new tool.ĬNET's Nick Statt contributed to this report. Worse, the sender usually thinks the message was delivered even though it never was.Īpple's new tool includes step-by-step instructions for de-registering iPhones still in the possession of their former users.
Unhappy users former iPhone owners have sued the tech titan over the issue, complaining they fell into a void where iMessage texts do not travel. Some users, however, have said turning off iMessage doesn't always solve the problem. Furthermore, if you ever set up a new Apple device, your iMessage conversations wouldn’t show up.
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What happens if users no longer own an iPhone? Until now, they had to turn off iMessage on their old phone before turning on a shiny new Android or Windows Phone device (or BlackBerry, if that's your thing). While any new iMessages sent or received would pop up on all your devices, deleting a conversation on one device wouldn’t delete it from your other devices.
To do this, Apple keeps track of a user's phone number so that when another iPhone user tries to send a message, it can shift to iMessage instead. The service, which Apple introduced in 2011, helps iPhone users communicate with one another over data networks and Wi-Fi, instead of using text messages on cellular networks. The problem begins when iPhone users sign up for iMessage in the first place.
Now, Apple has an app for that.Īpple quietly introduced a new tool in the last couple of days that solves one of the biggest headaches former iPhone owners have: lost messages. Apple's instruction page for deregistering iPhones from the iMessage system.Ĭustomers who switched away from the iPhones have always had one nagging problem: iMessage.
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